The Kashotei Hanaya offers a convenient 24-hour reception as well as a beauty centre, a safe-deposit box and luggage storage for its guests. Business amenities at the hotel include a courier. There is a gift shop within the hotel. The hotel also offers guests the convenience of a wireless internet connection.

All rooms feature a private bathroom including a bathrobe and amenities. Each room includes facilities such as a TV, complimentary toiletries and cable / satellite channels. If access is a concern, prospective guests will be glad to know the hotel offers mobility and wheelchair access for an inclusive experience. All rooms are air conditioned and come with a refrigerator.